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Customer Experience

Deliver exceptional customer experiences with Amazon Connect.

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Your challenge. The business landscape underwent a seismic shift. 

Customers, employees, and entrepreneurs found themselves in uncharted territory, redefining the way they work and conduct business, and not without its challenges. Before the pandemic, remote work was a rarity in the customer service sector due to infrastructure limitations. However, as businesses embrace this new paradigm, they often find their existing systems ill-prepared for the task.

How we do it Omnichannel cloud contact center service

Cost-effectively and quickly launch an omnichannel contact centre

Meet and exceed newly heightened customer expectations.

Leverage AI and ML to raise the bar on every customer interaction

Frequent product enhancements—no need to wait for annual or biannual updates to seamlessly add new features.

Empower agents to work seamlessly from anywhere

No facilities upkeep or overhead to pay for. No complex, expensive licensing models payment required only for what they use. No long-term commitments or heavy upfront costs. No equipment to buy (beyond headsets and laptops).

Evolve and scale with the business

Gain expert contact centre migration support and technology integrations

When organisations have deployed Amazon Connect, their interest turns to other features that will enhance the customer experience and reduce KPIs, without the need to have long implementation phases and can be implemented by journey or all journeys again using the same usage based pricing.

  • Using Amazon Lex for artificial intelligence (AI) service with advanced natural language models for conversational interface and chatbots.
  • Real-time caller authentication using machine learning to make voice interactions faster and more secure through Amazon Connect Voice ID
  • A single user interface for the creation and completion of voice calls and chats with Amazon Connect Tasks
  • Fast full-text search on all transcripts with Contact Lens for Amazon Connect and real-time, detailed analytics and sentiment analysis that allows supervisors to quickly understand the trends of customer conversations
  • A more unified view of a customer’s profile with the most up-to-date information through Amazon Connect Customer Profiles
  • Time savings with Amazon Connect Wisdom to help agents quickly navigate and search multiple sources of information based on phrases and questions exactly as the customer would ask them

Talk to us. Ready to take your data to the next level?

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